A successful top-level leader with +20 years’ experience in the luxury hotel and hospitality industry. Adding strong short and long term commercial value lies at the heart of my approach. My specialisms include optimising operations, devising robust strategies, generating new revenue streams and addressing shortcomings.
Previously I was General Manager at Stoke Park, a leading country club with a worldwide reputation for excellence. Other career highlights include playing a pivotal role in the planning stages of the prestigious new London Dunhill Club in Mayfair and Wembley National Stadium. In 2009, I set up my own consultancy, Mark Fagan Associates, and since then I have been sought out by major clients such as The Royal Albert Hall, Kent County Council, Leeds Castle, Mid Kent College, Adanaiseig Hotel Scotland, Loyton Lodge, Big Ideas Group and Wasing Estate.
I am highly credible with strong commercial acumen, integrity and shrewd judgement. My engaging and energising leadership style achieves high-performance. I am willing to challenge constructively to achieve best possible outcomes. Well-qualified, I am a Fellow of the Institute of Hospitality (FIH) and Hospitality Professionals Association (FHOSPA).
My career features numerous accolades and honours, including the Freedom of the City of London, Chevalier of the Ordre des Coteaux de Champagne and Ambassador for Buckinghamshire. In 2014, I was elected Chairman of the Champagne Academy, having served on the board of the Academy since 2008.
Highly strategic, I start with the end in mind; delivering a fresh, independent perspective, meticulous attention to detail and an inquiring mind. I handle challenges with dexterity, readily listen to alternative perspectives and communicate ideas persuasively.